FREQUENTLY ASKED QUESTIONS
What is the check-in & check-out time at Maison St. Charles?
Check-in 4:00pm & Check-out 11:00am
Is free parking available at Maison St. Charles?
No, we offer self-parking onsite in 2 secure lots for $25 + tax per night
Is there a pool at Maison St. Charles?
Yes, we have a pool and hot tub for registered guests only. No parties are permitted.
Are pets allowed at Maison St. Charles?
Yes, we accept pets with a $50 pet fee of up to 2 pets for 7 days.
What are the cleanliness and hygiene measures currently in place at Maison St. Charles?
We are still implementing our high touch point cleaning in check-out rooms.
Is there a security deposit at Maison St. Charles?
Yes, $50 for one night and $100 for multiple nights or suite rooms.
Can I cancel my reservation for free at Maison St. Charles and receive a full refund?
Please refer to the terms of your specific reservation for cancelation policy.
How far is Bourbon Street and French Quarter from Maison St. Charles?
Bourbon Street and the French Quarter are 1.1 miles from the hotel. The streetcar in front of the hotel will bring you directly to Canal St and Bourbon St.
What are the Guidelines for smoking at Maison St. Charles?
All hotel rooms and pool areas are non-smoking.
Will I need to rent a car or is the attractions within walking distance? Is there shuttle transportation 24/7?
The St Charles Streetcar line stops directly in front of the hotel lobby making it easy and convenient to navigate and explore the city. Taxi/ Uber/ Lift is recommended for transport to and from the airport, as no shuttle service is available for the hotel.
